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User Feedback

Praise or complaints given from users of your digital product about how useful or effective your product is in solving their problems.

Need an analogy?

User feedback can be received in the form of formal interviews or focus groups, or it might be feedback that you get from the customer support team or sales team as they talk to customers.

Why does it matter?

User feedback is vital to gauge how your product is being perceived and where value is being realized.

How does it apply?

You can use feedback to determine patterns that will contribute to shaping your product roadmap.

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