Digital Transformation , Strategy — 07.26.2019

How Technology is Changing Our Expectations of the Employee Experience

Katie Lukes, Principal, Product Strategy & Research

We all know that technology is disrupting every industry, from music, to travel, to banking, and more. And we know that this technology has changed customer experience, but how has technology impacted our expectations for employee experience?

Principal Product Partner Katie Lukes breaks down the six changes that technology has brought to the customer experience, and what that means for HR and Benefits Advisory companies responsible for maintaining a positive employee experience.

Total time: 10 minutes

Terms featured in this recording: Digital Product, User Experience, Tech-Enabled